The emergency hotline is intended exclusively for acute technical emergencies. General operating questions, introductions to pre-owned vehicles as well as service and spare parts enquiries cannot be handled via this number. This helps us ensure that customers in genuine emergency situations receive support quickly. Please understand that our emergency service team will end calls regarding non-urgent matters and refer callers to the regular service channels.

Some situations cannot wait until the next working day. That is why we have set up a technical emergency service for acute technical emergencies with your MORELO motorhome.

Please use this emergency service only if there is an urgent technical fault that significantly affects your ability to continue driving, use the vehicle safely, or stay in the vehicle.

The technical emergency service is intended for acute cases such as:

• safety-related technical faults
• failure of essential vehicle functions while travelling
• technical problems that acutely prevent continued travel or use of the vehicle
• urgent support outside our regular service hours

The emergency service is not intended for:

• general operating and function-related questions
• introductions or explanations for pre-owned vehicles
• appointment scheduling or enquiries about workshop orders
• spare parts, accessories or warranty enquiries
• technical advice without an acute emergency

For these matters, please contact our service team during our > regular opening hours or send us an email at service(at)morelo.eu.

To ensure that we can respond quickly to genuine emergencies, we kindly ask for your understanding that non-urgent matters cannot be handled via the emergency hotline.

Emergency service hours:
Monday to Friday: 5.00 p.m. to 10.00 p.m.
Saturdays, Sundays and public holidays: 10.00 a.m. to 8.00 p.m.

You can reach the technical emergency service at:
+49 (0) 151 55586607

When calling, please have the following information ready if possible:
chassis number, current location, a brief description of the fault and your callback number.

If your MORELO with IVECO Chassis help, you can access the IVECO workshop-network in different ways.
If you can't drive to a workshop yourself, IVECO Assistance NON-Stop (IANS) is avaible 24 hours a day, 365 days a year.

• at the international phone number 00800 - 48326 000
• via smartphone-app (Send all important information with a few clicks)

If you would like to drive to a workshop on your own, you can search for a workshop on the Internet:

• visit > location search
• choose your service
• search filter, e.g. Iveco Camper Center or Station (extended opening hours)

On the website of the journal promobil you find instructions for creating your individual rescue card. A rescue card provides firemen with valuable information in case of accidents, such as pyrotechnic belt tensioners and the installation position of the fuel tank - and in the best case, where the gas bottles are situated.

> Click here for instructions

If you have a breakdown or a start-up problem with your MORELO on Mercedes-Benz chassis, the Mercedes-Benz 24hService will help you throughout Europe. Call the service hotline 00800 5 777 7777. The mobile service will come to you as soon as possible - every day of the year, around the clock.

If the repair can not be repaired on-site, your vehicle will be taken to the nearest Mercedes-Benz workshop. Of course it will be ensured that you can continue driving as soon as possible.