Urgent questions do not always arise in our opening hours. In order to be able to help you nevertheless, we have set up a technical emergency service for you. Whether you need technical assistance or have a question about the functions of your motorhome, you will find competent and prompt support from us.
Monday to thursday: 17.00 to 22.00
Friday: 14.00 to 22.00
Saturday, Sunday and public holidays: 10.00 to 20.00
You can reach us by phone +49 (0) 151 55586607
or via E-Mail: service(at)morelo.eu
If your MORELO with IVECO Chassis help, you can access the IVECO workshop-network in different ways.
If you can't drive to a workshop yourself, IVECO Assistance NON-Stop (IANS) is avaible 24 hours a day, 365 days a year.
- at the international phone number 00800 - 48326 000
- via smartphone-app (Send all important information with a few clicks)
If you would like to drive to a workshop on your own, you can search for a workshop on the Internet:
- visit > location search
- choose your service
- search filter, e.g. Iveco Camper Center or Station (extended opening hours)
On the website of the journal promobil you find instructions for creating your individual rescue card. A rescue card provides firemen with valuable information in case of accidents, such as pyrotechnic belt tensioners and the installation position of the fuel tank - and in the best case, where the gas bottles are situated.
If you have a breakdown or a start-up problem with your MORELO on Mercedes-Benz chassis, the Mercedes-Benz 24hService will help you throughout Europe. Call the service hotline 00800 5 777 7777. The mobile service will come to you as soon as possible - every day of the year, around the clock.
If the repair can not be repaired on-site, your vehicle will be taken to the nearest Mercedes-Benz workshop. Of course it will be ensured that you can continue driving as soon as possible.